Review and Outlook of After-Sales Service of Foshan Luockbas Glass Precision Machinery Co.,Ltd.

In late January 2025, the General Manager's Office, Sales Department, and Production Department of the company jointly reviewed and summarized the performance and achievements of the after-sales service of Foshan Luockbas Glass Precision Machinery Co.,Ltd. in the past year.

I. Overview of After-Sales Service

Over the past year, our after-sales team has actively responded to customer needs, adhering to the professional and efficient service concept, and provided customers with high-quality after-sales service. Whether it was the installation and commissioning of equipment or fault repair, we achieved rapid response and precise solutions, winning unanimous praise from customers.

II. Highlights of After-Sales Service

1. Rapid Response: We have established a sound after-sales service system to ensure that after receiving customer repair requests, we can arrange technicians to go to the site for handling at the first time, greatly shortening the waiting time of customers.

2. Professional Skills: Our technicians have undergone strict training and assessment, possess rich practical experience and professional skills, and can accurately judge equipment faults and provide effective solutions.

3. Customer Satisfaction: We have always put customer satisfaction first. Through regular return visits and satisfaction surveys, we continuously collect customers' opinions and suggestions and continuously improve our service quality and efficiency.

III. Challenges and Improvements in After-Sales Service

Although we have achieved certain results in after-sales service, we still face some challenges. For example, some customers are not familiar enough with the operation and maintenance of the equipment, resulting in frequent equipment failures; the response speed of after-sales service in some regions still needs to be improved. In response to these problems, we will take the following measures for improvement:

1. Strengthen Customer Training: We will regularly organize customer training classes to help customers better understand the operation and maintenance knowledge of the equipment and improve the stability and service life of the equipment.

2. Optimize the After-Sales Service Network: We will further improve the after-sales service network, add service points, and improve the service response speed to ensure that customers can enjoy more convenient and efficient after-sales service.

IV. Looking Ahead

Looking ahead, we will continue to adhere to the concept of "Customer First, Service First", constantly improve the quality and efficiency of after-sales service, and provide customers with more high-quality and professional services. At the same time, we also look forward to working hand in hand with all colleagues to jointly promote the sustainable development of Foshan Luockbas Glass Precision Machinery Co.,Ltd. and create a more brilliant future!

Thank you all!